Reminder
Traveler who have the following diseases or conditions that are not suitable for excessive
stimulation should take own responsibility to participate in this activity.
Pregnancy, Cardiac disease, Asthma
Service shall be conducted accordingly and fulfilled following the stated offer in website/written
Anything not stated in the itinerary/written communication is considered as not included and shall
be borne by the guest/ agent/ 3rd parties
Driver will wait for guests only 10 mins from stated pick-up time (written communication by our
operation team to the guest via Whatsapp/email/SMS cut-off time 9 pm day before tour
commences)
“No Show” will be considered if guest does not show up at hotel lobby/arranged meeting point.
This will apply on the cancellation policy as 0% refund
80% refund or FREE reschedule will be given if bad weather 1 hour before the activity time. No
refund or reschedule will be given during the activity time.
All hotels within the boundary of KK City (or 2.5KM radius) , including only Shangri-la Tg Aru will be
free of charge
All hotels outside the boundary of KK City (or 2.5KM radius), Donggongon, Likas, Putatan and
further (up to Tuaran, Penampang, Lok Kawi) will have a surcharge of RM30/pax
The tour is entitled to postponement only if the weather is not conducive for rafting, and the risk
assessment and decision is made by the tour guide/driver/any of our representative. A new tour
date will be decided upon agreement between the guide and guest. If the guest is unable to
attend on this new date, no refund will be given (100% cancellation fee apply)
Please provide your reachable contact APP ID (LINE/ WeChat/ WhatsAPP/ Kakao/ Viber) in order
for the operator to contact you if need
